Frequently Asked Questions

Access to your storeroom is Monday – Friday 08:00 – 18:00 and Saturday 09:00 – 15:00. Staff are working behind scenes for queries Monday – Friday 09:00 – 17:00 and Saturday 09:00 – 14:00.

No. You can access your storeroom as many times as you like during our opening hours.

No, only during opening hours. We provide external drive-up storerooms with access outside of opening hours. Please call 01 4940000 or email info@elephant.ie for more information.

Yes, to specific external drive-up storerooms with access outside of opening hours.

Yes, call us 01 4530068 to make an appointment with one of our Storage Experts.

Yes. You will need to name them on your account and give them your access code, storeroom number, and the key to your padlock.

Only you and any individuals you give permission to. To allow someone else to access your storeroom, you need to provide them with your access code and key to your storeroom.

No. Storerooms are used to store your belongings only. You are prohibited from sleeping in your storeroom or using it for anything but storage. You’d be surprised how many times we are asked this!

On-site there are trolleys & wheelbarrows to use at no additional cost.

By using your Unique Access Code, you will have access to the building and to the floor your storeroom is on during access hours.

No, for security reasons we cannot have vehicles left overnight.

Email info@elephant.ie from the email address on your account. We will verify your identity and give you your access code.

You can change storeroom on your move-in day in person or over the phone beforehand.

No. If you find you need additional space or need to downsize, you can do this at any time without costs. Sign a new agreement and we will adjust payment.

Yes, we recommend 48 hours notice by emailing info@elephant.ie so we can ensure the correct size is available and the room is ready for you.

Current customers can avail of some prepay discounts. Email info@elephant.ie for more information.

We offer a 5% student discount. To avail of this, you must present a valid student ID from a college or university. T+Cs apply, cannot be used with another offer.

Yes, if you refer a friend or family member and they store with Elephant, we will reward you with €50 cash and make a donation to a charity on your behalf. You can refer as many people as you like. T+Cs apply. Email info@elephant.ie or visit https://elephant.ie/tell-your-friends-and-earn-money/ for more information.

Insurance is not included in the rental price.

Storage of goods in the Unit is at your sole risk and you must insure them at their full replacement value.

You can stay as long as you need, there is no maximum stay. Min charge 4 weeks.

After 4 weeks stay, you will get a refund of any unused rent, minus any discount taken if applicable.

You can cancel your storage by providing us with 2 weeks’ notice prior to your move out date by emailing info@elephant.ie

We take a payment every 4 weeks until you give your notice. You do not need to do anything to extend your stay.

Yes, you can complete everything online in just a few minutes.

From booking to access, the entire process is digital so you can move in hassle-free.

It’s simple and takes just a few steps:

1. Book your unit online Choose your unit size and move-in date
2. Complete your online sign-up Fill in a short check-in form and complete ID verification. Quick and secure, no paperwork or office visits needed.
3. Set up your payment by card We will send you an email for you to fill in your card payment details for automatic ongoing payments. The first payment will include a deposit. Your deposit is fully refundable when you vacate your unit. This also makes refunds fast and easy when you move out.
4. Receive your access details Once everything is set up, you’ll get your access instructions and you’re ready to move in.

Nothing to worry about, just bring your belongings.

Everything is already set up, so you can go straight to your unit and start storing.

An Mitchell Storage subscription is a simple, flexible way to rent storage space.

You pay on a recurring basis, depending on the plan you choose: 4/13/26/52 weeks.

There’s a minimum charge of 4 weeks. You can cancel anytime with 2 weeks’ notice.

If you cancel, you’ll get a refund for any unused time (discounts not included).

You can also change your plan before your next payment date.

It’s designed to be easy and flexible, so you’re not locked into a long-term contract.

We recommend at least 48 hours notice before your move in date so we can ensure your room is ready for you. All paperwork must be completed 24 hours before your move in. If paperwork is not completed, you will not be able to move in.

You will receive an email with instructions on how to access your room and your access code. Your room will be left open for you and a lock left inside if you purchased one.

Check-in between Monday – Friday 09:00 – 16:00 and Saturday 09:00 – 14:00.

You need Photo ID (Passport or Driver’s License), Proof of Address (Utility bill, bank statement etc), Direct Debit Details (IBAN and BIC). All paperwork must be completed online 24 hours before your move in.

You can provide 2 forms of ID instead (passport and drivers license) and update us with proof of address when available.

No, once your paperwork is done. Provide your movers with a lock or buy a combination lock from us to secure your storeroom.

Yes, you can bring your own lock or purchase one in store from €15.99. If you are not here on the day of your move-in you can give a lock to your movers or purchase a combination lock from Mitchell Storage for €21.99

Yes, you can phone 01 494 00 00 or send an email to info@elephant.ie to advise our Storage Experts of your new move in date.

The booking deposit is taken by credit/debit card and storage charges are taken by direct debit. Initial payment 4 weeks deposit (refunded when you vacate) + 4 weeks storage charges.

Yes. 2 weeks’ notice is required before you move-out by email info@elephant.ie. If you move out without notice, 2 weeks are charged to your account.

We operate by an Express Check out. On the day you will clear your container and leave it open and unlocked. Then you email info@elephant.ie advising you have cleared your room and left it unlocked.

Once you have vacated and removed your lock. Your deposit is processed within 10 working days.

No. We don’t hold keys for storerooms, give the key / code for the lock to your movers to access your storeroom.

Once you have given 2 weeks’ notice, any unused rent is refunded back to you along with your deposit.

Yes, we ask that you leave the container in the same condition that it was initially provided to you. It must be clear of all your belongings and left unlocked.

You can cancel your reservation by calling 01 494 00 00 or email info@elephant.ie. If you wish to change your room size or move in date that can be arranged.

You can still move out on the day. You will be charged for the 2 weeks’ notice period and you will still receive your deposit.

Customer access hours are 8am-6pm Monday – Friday and 9am-3pm on Saturdays. We are closed on Sundays and Bank Holiday Mondays. Staff are working behind the scenes for any queries and are available 9am-5pm Monday – Friday and 9am-2pm on Saturdays.

Payments are taken every 4 weeks by Direct Debit. We do not accept cash.

Storage charges are due every 28 days from your move in date. An invoice is sent 15 days before the due date thereafter. Payments are taken every 4 weeks by Direct debit.

If you don’t have an Irish Bank account we can set up payments to come from your Debit or Credit card every 4 weeks.

Yes, a new invoice can be created please call us on 01-4940000 to go through our different prepay options available to you.

No. You only pay for the storage you use. Please be aware to pay on time, as explained when moving in, there are late fees and bouncer fees. You will need to buy a lock and arrange your insurance.

We don’t accept American Express.

No. You will be due every 4 weeks from when you started. However, if you prefer to pay the same day each month, we can adjust your charges and change to monthly. Email info@elephant.ie for more information.

Ahead of your move in you need to complete your booking Form (upload photo ID, Proof of address and supply emergency contact on account), Sign a License Agreement and fill out Direct Debit Mandate. These need to be completed online 24 hours before your move in date.

All paperwork needs to be completed online 24 hours before your move in date.

You will receive your License Agreement shortly after we receive your booking form.

All paperwork can be completed online!

The storage license is a legal agreement between Mitchell Storage Ltd and the customer.

Email new details to info@elephant.ie For address changes please include proof of your new address.

We have the highest standards of Security at Elephant Storage. We have over 90 CCTV cameras, both internal and external, that are monitored 24/7 by Netwatch. We are a gated facility and each night the whole building is locked up, shutters down and protected by sensor activated burglar alarms, smoke and fire detectors. Only you have access to your storeroom, each customer is the sole keyholder.

For security reasons only Elephant Staff can remove locks. You will need email ID to info@elephant.ie, complete a form online and pay a fee of €15. We will then arrange an appointment for your lock to be removed.

Email info@elephant.ie from the email address on your account. We will verify your identity and give you your access code.

You must not store (and you must not allow any other person to store) any of the following in your Storeroom:- • food or perishable goods; • birds, fish, animals or any other living creatures; including plants • combustible or flammable materials or liquids such as gas, paint, petrol, oil or cleaning solvents; • firearms, explosives, weapons or ammunition; • chemicals, radioactive materials, biological agents; • toxic waste, asbestos or other materials of a potentially dangerous nature; • any item which emits any fumes, smell or odour; • any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks); • compressed gases.